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FAQ Center of TunePat Amazon Video Downloader for Mac

FAQ

I have received the license information. How to register TunePat Amazon Video Downloader for Mac?

[1]Launch TunePat Amazon Video Downloader on Mac. Then click the "Key" icon to get the registration window.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Amazon Video Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Amazon Video Downloader for Mac?

[1]Please make sure you have installed the righ program - TunePat Amazon Video Downloader. Please note that the license for the Mac version can't be used on the Windows version.

[2]The registration code is case sensitive. You can directly copy and paste the registration email and license to TunePat. Please confirm that there are no spaces before or after the registration info.

[3]If you still get the error message, please contact our support team at [email protected] for further help.

How to open TunePat Apps on macOS 10.15 and 11 Big Sur?

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 and 11 Big Sur.

What's the difference between 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Amazon Video Downloader users. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download Amazon movies and series.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of videos does TunePat Amazon Video Downloader support for downloading?

TunePat Amazon Video Downloader is a professional video downloader tool that can download movies and TV shows in different video qualities from Amazon Prime Video, and all downloaded videos can be transferred to any device for offline viewing.

What video quality can I download with TunePat Amazon Video Downloader?

TunePat is able to download HD videos from Amazon Prime Video. There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output quality according to your devices. To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with low or medium quality.

Please click here, click the "V" icon and choose "1.0" from the drop-down list, then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or likewise, it means that your computer is able to get HD videos from Amazon Prime Video.


test hdcp status

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users‘ needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

Solution to Failed -8001?

Please click on the video's title on TunePat, the video will be automatically opened in a pop-up browser, then please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.


click title on mac

If the video cannot be played, please try to switch to a different country/region in the Settings window.


change region

It may also cause Failed -8001 if you search for Prime Video titles frequently and download them in batch. In this case, please reduce search frequency and try to search for the content by URLs.

If you have tried all the above but still get error 8001, please send all details of the problem and the latest log files of TunePat to the support team via email [email protected]

Solution to Failed -25?

Since the latest update of Amazon Prime Video, Amazon adds more limits on HDCP requirements for accessing HD videos. Accordingly, now, if you want to download HD content with TunePat, your computer needs to support HDCP 1.0. At the same time, please do not turn off the computer screen, sleep or hibernate your PC during the downloading process.

How to check if your computer is HDCP supported? Please refer to Q6 on this page. If HDCP is not available on your device, you can only download Prime Video titles in Medium or Low quality.

If you‘ve tried above but still fail to download videos, please provide all details of the problem, and send a screenshot of the HDCP status and the latest log files of TunePat to the support team via email [email protected].

Solution to Failed -10?

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Mac OS X are you running?
  • 2. Are you subscribing to the Prime Video plan? Or Amazon Annual or Amazon Monthly plan? And which country/region does your Amazon account belong to?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose? Please send us a screenshot of the settings window.
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat