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FAQ Center of TunePat DisneyPlus Video Downloader for Mac

FAQ

I have received the license information. How to register TunePat DisneyPlus Video Downloader?

[1]Launch TunePat DisneyPlus Video Downloader on Mac and then click "Key" icon or "Menu" > "Register" to open the registration window.

[2]Copy and paste your Email and code that you have received from the email. Then click "OK" to register the program.


Register TunePat DisneyPlus Video  Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat DisneyPlus Video Downloader?

[1]Please make sure you have downloaded and installed the latest version of TunePat DisneyPlus Video Downloader for Mac. Please note that the license for the Mac version can't be used on the Windows version.

[2]The registration code is case sensitive. Besides, when you copy and paste the email address and license code to TunePat, please make sure there are no spaces before or after the registration info.

[3]If you still get the error message, please contact our support team via [email protected] for further help.

How to do when the program asks to register every time?

Please right click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then please click the Menu button and select Register, input your registration email and code to the registration box.

What's the difference among 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for DisneyPlus Video Downloader users. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your plan will determine how long you can use the program to download Disney Plus movies and series.

2. To ensure the service, all the license types will auto renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription before the renewal date.

3. TunePat commits a 100% money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users‘ needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

What kinds of videos does TunePat DisneyPlus Video Downloader support for downloading?

TunePat DisneyPlus Video Downloader is a professional video downloader tool which supports downloading Disney Plus movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

What should I do when the app cannot be opened on macOS 10.15 Catalina or higher?

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina or higher.

Solution to "Failed 6100", "6120", or "6121"?

Please log out and log back into your Disney+ account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.

Solution to "Failed 6123"?

Too many people are currently using your account, causing the download to fail. Please disconnect your Disney+ account from the other devices.

Solution to "Failed 6130" or "6200"?

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Solution to "Failed 6301"?

The video you want to download is not available in your country. Please make sure the video can be played on the Disney+ web player.

Solution to "Failed 1608"?

The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download. Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Solution to "Failed 1609"?

The download process stopped because the computer screen was off. Please do not turn off the computer screen, sleep or hibernate your PC during the download process.

Solution to "Failed 4001", "4002", "4003", "4100", "4101", "4103", or "4106"?

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the "Settings" window.

Solution to "No results found" when searching videos by using links?

Please make sure the link is copied from Disney Plus web player and the video is playable. Or you can try to search it by keyword or video name.

Don't find a solution on this page?

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. What macOS are you running? e.g. macOS 10.15 Catalina
  • 2. Which Disney Plus Streaming Plan do you order?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat

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