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FAQ Center of TunePat Hulu Video Downloader for Mac

FAQ

I have received the license information. How to register TunePat Hulu Video Downloader?

[1]Launch TunePat Hulu Video Downloader on Mac and log in your Hulu account, and please note that TunePat will not take any information out of your account. Then click Menu icon icon to get the registration window.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Hulu Video  Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Hulu Video Downloader?

[1]The registration code is case-sensitive. Please directly copy and paste the Email and Code into the registration windows and please do not add a blank at the beginning or the end of the code.

[2]If you still get the error message, please contact our support team via [email protected] for further help.

How to do when the program asks to register every time?

Please right click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then please click the Menu button and select Register, input your registration email and code to the registration box.

What's the difference among 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Hulu Video Downloader users. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your plan will determine how long you can use the program to download Hulu movies and series.

2. To ensure the service, your monthly or annual plan license will auto renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renwal service before the renewal date.

3. TunePat commits a 100% money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of videos does TunePat Hulu Video Downloader support for downloading?

TunePat Hulu Video Downloader is a professional video downloader tool that supports downloading Hulu movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

How to speed up the download process?

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Solution to "Failed 6100", "6120", or "6121"?

Please log out and log back into your Hulu account on TunePat. And then search for the video on TunePat and click the title name, followed that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video firstly. Some titles may not be available to watch, resulting in that they are failed to be downloaded by TunePat.

Solution to "Failed 6123"?

"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your Hulu account from the other devices.

Solution to "Failed 6130" or "6200"?

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Solution to "Failed 6301"?

It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the Hulu web player.

Solution to "Failed 1608"?

"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Solution to "Failed 1609"?

The error code "1609" may happen when the display screen turns off. Please make sure the display screen is on when downloading the videos.

Solution to "Failed 4001", "4002", "4003", "4100", "4101", "4103", or "4106"?

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the “Settings” window.

Solution to "No results found" when searching videos by using links?

Please make sure the link is copied from Hulu web player and the video is playable. Or you can try to search it by keyword or video name.

Don't find a solution on this page?

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which macOS are you running? e.g. macOS 10.15 Catalina
  • 2. Which Hulu subscription plan did you order? And which country/region does your Hulu account belong to?
  • 3. Do you want to download Movies or TV shows? Please send us the screenshots of the "Settings" and "Advanced Download" window.
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat

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