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FAQ Center of TunePat Netflix Video Downloader for Windows

FAQ

I have received the license information. How to register TunePat Netflix Video Downloader?

[1]Launch TunePat Netflix Video Downloader on PC, click on the Key button icon to open the registration window.

[2]Copy and paste your Email address and license code that you have received from the email into the pop-up dialog window. Then click "OK" to register the program.


Register TunePat Netflix Video  Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Netflix Video Downloader?

[1]Please make sure you have installed the right program - TunePat Netflix Video Downloader. Please note that the license for Windows is not available for the Mac version.

[2]The registration code is case-sensitive. Please directly copy and paste the registration information into TunePat and make sure no blank space entered before and after the registration info.

[3]If you still get the error message, please contact our support team at [email protected] for further help.

How to do when the program asks to register every time?

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then click on the Menu button icon on the upper right corner of the screen and click "Register" from the menu list, input your registration email and code into the pop-up dialog window.

What's the difference among 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download Netflix movies and series.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What's the difference between the Individual plan and Team plan?

TunePat offers two subscription plans: Individual Plan and Team Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

What kinds of videos does TunePat Netflix Video Downloader support for downloading?

TunePat Netflix Video Downloader is a professional video downloader tool that is capable of downloading Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

Solution to Failed -105.

Cause: The video you want to download is not available in your country.

Solution: Please make sure the video can be played on Netflix web player on the browser.

Solution to Failed -106.

Cause: A wrong PIN code was entered or you didn't enter the code to allow the download.

Solution: Please enter the correct PIN code to get the download succeed.

Solution to Failed -107.

Cause: Too many people are using your account right now, causing the download to fail.

Solution: Please check your Netflix stream plan limits and stop playing videos on other screens.

Solution to Failed -102 or -200.

If you get "Failed -102 or -200", please contact the support team at [email protected], please tell us the detailed information about the problem and send us the log files for analysis.

Solution to Failed -24.

Cause: The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download.

Solution: Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window.

In addition, please send us the log files for analysis. Click Menu > Open log file, you will see a “logs” folder. Please send us all the files in this folder.

How to speed up the download process?

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Solution to Failed -103 and Failed -109.

Solution: Please log out and log back into your Netflix account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.


click to play netflix video

Solution to Failed -10.

Solution: It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

How to download Netflix videos in HD quality?

Please check your Netflix streaming plan. The Basic plan allows users to stream Netflix videos in standard definition (SD). The Standard Plan and Premium plan let you stream Netflix videos in high definition (HD). If you have a Basic plan, you should upgrade your account to download Netflix in HD quality.

Notice: No matter which plan you have, Netflix offers Marvel/Disney movies in 480P, so TunePat doesn’t support downloading Marvel/Disney movies in 1080P.

If you have done the above settings, but the downloaded video's quality is still poor, please play the video in Chrome, and press the key combination “Ctrl + Alt + Shift + D”. There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.


check video quality

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users‘ needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

What can I do if the program fails to download the video?

Please make sure the video you want to download can be played normally on Netflix web player. Netflix provides the primary account holder a right to control viewing with a PIN, called Parental Controls to avoid the children watching the content rated above your selected maturity level and specific TV shows or movies. If you are asked to input the PIN code when watching a video, it means you are banned to access to the video. In this case, please change the setting to let the video available for download.

How do I download the first episode of the season if it is not the first season of a TV show?

Please play episode 1 of the season you want to download on Netflix web player and skip the recap of the previous season, then copy and paste video'URL into TunePat to download.

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS are you running? Windows 7/8/10/11? 32 bits or 64 bits?
  • 2. Which Netflix Streaming Plan do you order? Basic Plan, Standard Plan, or Premium Plan?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat