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FAQ Center of TunePat HBOMax Video Downloader for Windows

FAQ

I have received the license information. How to register TunePat HBOMax Video Downloader?

[1]Launch TunePat HBOMax Video Downloader on PC, then click the "Key" icon to open the registration window.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat HBOMax Video Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat HBOMax Video Downloader?

[1]Please make sure you have installed the righ program - TunePat HBOMax Video Downloader. Please note that the license for the Windows version can't be used on the Mac version.

[2]The registration code is case-sensitive. You can directly copy and paste the registration email and license to TunePat. Please confirm that there are no spaces before or after the registration info.

[3]If you still get the error message, please contact our support team at [email protected] for further help.

What should I do when the program asks to register every time?

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then please click the Menu button and select "Register", input your registration email and code to the registration box.

What's the difference between 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for HBOMax Video Downloader users. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows from Prime Video.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of videos does TunePat HBOMax Video Downloader support for downloading?

TunePat HBOMax Video Downloader is a professional video downloader tool that can download HBO Max movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

What video quality can I download with TunePat HBOMax Video Downloader?

There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output quality according to your devices. To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with low or medium quality.

Please click here, click the "V" icon and choose"1.0" from the drop-down list, then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or likewise, it means that your computer is able to get HD videos from HBO Max.


test hdcp status

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

How to speed up the download process?

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Solution to "Failed 6100", "6120", or "6121"?

Please log out and log back into your HBO Max account on TunePat. And then search for the video on TunePat and click the title name, followed that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video firstly. Some titles may not be available to watch, resulting in that they are failed to be downloaded by TunePat.

Solution to "Failed 6123"?

"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your HBO Max account from the other devices.

Solution to "Failed 6130" or "6200"?

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Solution to "Failed 6301"?

It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the HBO Max web player.

Solution to "Failed 1608"?

"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Solution to "Failed 1609"?

You need to check if your computer needs to support HDCP 1.0. (Check the HDCP Status.) If HDCP is not available on your device, please try to download HBO Max videos in Medium or Low quality.

If the computer screen is off, it will also affect the download process, so please do not turn off the computer screen, sleep or hibernate your PC during the download process.

If you've tried above but still fail to download videos, please provide all details of the problem, and send a screenshot of the HDCP status and the latest log files of TunePat to the support team.

Solution to "Failed 4001", "4002", "4003", "4100", "4101", "4103", or "4106"?

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the “Settings” window.

Solution to "No results found" when searching videos by using links?

Please make sure the link is copied from HBO Max web player and the video is playable. Or you can try to search it by keyword or video name.

Don't find a solution on this page?

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS are you running? Windows 7/8/10/11? 32 bits or 64 bits?
  • 2. Which HBO Max subscription plan did you order? And which country/region does your HBO Max account belong to?
  • 3. Do you want to download Movies or TV shows? Please send us the screenshots of the "Settings" and "Advanced Download" window.
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat

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