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FAQ Center of TunePat Netflix Video Downloader for Mac


I have received the license information. How to register TunePat Netflix Video Downloader?

[1]Launch TunePat Netflix Video Downloader on Mac, click on the Menu icon icon on the upper right corner of the screen and click “Register" to open the registration window.

[2]Copy and paste your Email address and license code that you have received from the email into the pop-up dialog window. Then click "OK" to register the program.

Register TunePat Netflix Video  Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Netflix Video Downloader?

[1]Please make sure you have installed the right program - TunePat Netflix Video Downloader. Please note that the license for Mac is not available for the Windows version.

[2]The registration code is case-sensitive. Please directly copy and paste the registration information into TunePat and make sure no blank space entered before and after the registration info.

[3]If you still get the error message, please contact our support team at [email protected] for further help.

How to do when the program asks to register every time?

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then click on the Menu button icon on the upper right corner of the screen and click "Register" from the menu list, input your registration email and code into the pop-up dialog window.

What's the difference among 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your plan will determine how long you can use the program to download Netflix movies and series.

2. To ensure the service, all the license types will auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription before the renewal date.

3. TunePat commits a 100% money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What's the difference between an individual and a team plan?

TunePat offers two subscription plans: Individual Plan and Team Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

What kinds of videos does TunePat Netflix Video Downloader support for downloading?

TunePat Netflix Video Downloader is a professional video downloader tool that is capable of downloading Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

How to download Netflix videos in HD quality?

Please check your Netflix streaming plan. The Basic plan allows users to stream Netflix videos in standard definition (SD). The Standard Plan and Premium plan let you stream Netflix videos in high definition (HD). If you have a Basic plan, you should upgrade your account to download Netflix in HD quality.

Notice: No matter which plan you have, Netflix offers Marvel/Disney movies in 480P, so TunePat doesn’t support downloading Marvel/Disney movies in 1080P.

If you have done the above settings, but the downloaded video's quality is still poor, please play the video in the Chrome, and press the key combination “Control + Shift + Option + D”. There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.

check video quality

How do I download the first episode of the season if it is not the first season of a TV show?

Please play episode 1 of the season you want to download on Netflix web player and skip the recap of the previous season, then copy and paste video'URL into TunePat to download.

What should I do when the app cannot be opened on macOS 10.15 Catalina or higher?

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina or higher.

Solution to "Failed 6100", "6120", or "6121"?

Please log out and log back into your Netflix account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.

click to play netflix video mac

Solution to "Failed 6122"?

"Failed 6122" means that a wrong PIN code was entered or you didn't enter the code to allow the download. Netflix provides the primary account holder a right to control viewing with a PIN, called Parental Controls to avoid the children watching the content rated above your selected maturity level and specific TV shows or movies. If you are asked to input the PIN code when watching a video, it means you are banned to access to the video. In this case, please change the setting to let the video available for download.

Solution to "Failed 6123"?

Too many people are currently using your account, causing the download to fail. Please check your Netflix stream plan limits and stop playing videos on other screens.

Solution to "Failed 6130", or "6200"?

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Solution to "Failed 6301"?

The video you want to download is not available in your country. Please make sure the video can be played on Netflix web player.

Solution to "Failed 1608"?

The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download. Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Solution to "Failed 1609"?

The download process stopped because the computer screen was off. Please do not turn off the computer screen, sleep or hibernate your PC during the download process.

Solution to "Failed 4001", "4002", "4003", "4100", "4101", "4103", or "4106"?

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the "Settings" window.

Solution to "No results found" when searching videos by using links?

Please make sure the link is copied from Netflix web player and the video is playable. Or you can try to search it by keyword or video name.

Don't find a solution on this page?

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. What macOS are you running? e.g. macOS 10.15 Catalina
  • 2. Which Netflix Streaming Plan do you order? Basic Plan, Standard Plan, or Premium Plan?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat

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