[1]Launch TunePat Netflix Video Downloader on Mac, click on the 
icon on the upper right corner of the screen and click “Register" to open the registration window.
[2]Copy and paste your Email address and license code that you have received from the email into the pop-up dialog window. Then click "OK" to register the program.
[1]Please make sure you have installed the right program - TunePat Netflix Video Downloader. Please note that the license for Mac is not available for the Windows version.
[2]The registration code is case-sensitive. Please directly copy and paste the registration information into TunePat and make sure no blank space entered before and after the registration info.
[3]If you still get the error message, please contact our support team at [email protected] for further help.
Please right-click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then click on the icon on the upper right corner of the screen and click "Register" from the menu list, input your registration email and code into the pop-up dialog window.
In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:
1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your plan will determine how long you can use the program to download Netflix movies and series.
2. To ensure the service, all the license types will auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription before the renewal date.
3. TunePat commits a 100% money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit Refund Policy.
If you have other questions about the subscription, please read TunePat Subscription FAQ.
TunePat offers two subscription plans: Individual Plan and Team Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.
TunePat Netflix Video Downloader is a professional video downloader tool that is capable of downloading Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.
Please check your Netflix streaming plan. The Basic plan allows users to stream Netflix videos in standard definition (SD). The Standard Plan and Premium plan let you stream Netflix videos in high definition (HD). If you have a Basic plan, you should upgrade your account to download Netflix in HD quality.
Notice: No matter which plan you have, Netflix offers Marvel/Disney movies in 480P, so TunePat doesn’t support downloading Marvel/Disney movies in 1080P.
If you have done the above settings, but the downloaded video's quality is still poor, please play the video in the Chrome, and press the key combination “Control + Shift + Option + D”. There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.
Cause: The video you want to download is not available in your country.
Solution: Please make sure the video can be played on Netflix web player on the browser.
Cause: A wrong PIN code was entered or you didn't enter the code to allow the download.
Solution: Please enter the correct PIN code to get the download succeed.
Cause: Too many people are using your account right now, causing the download to fail.
Solution: Please check your Netflix stream plan limits and stop playing videos on other screens.
If you get "Failed -102, -103, and -200", please contact the support team via email: [email protected], please tell us the detailed information about the problem and send us the log files for analysis.
Cause: The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download.
Solution: Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window.
In addition, please send us the log files for analysis. Click Menu > Open log file, you will see a “logs” folder. Please send us all the files in this folder.
Solution: Please log out and log back into your Netflix account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.
Solution: It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.
Please make sure the video you want to download can be played normally on Netflix web player. Netflix provides the primary account holder a right to control viewing with a PIN, called Parental Controls to avoid the children watching the content rated above your selected maturity level and specific TV shows or movies. If you are asked to input the PIN code when watching a video, it means you are banned to access to the video. In this case, please change the setting to let the video available for download.
Please play episode 1 of the season you want to download on Netflix web player and skip the recap of the previous season, then copy and paste video'URL into TunePat to download.
Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina.
Note: If the above solutions still cannot fix your problems, please provide the following information to our support team at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.
