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FAQ Center of TunePat VideoGo All-In-One for Mac

FAQ

I have received the license information. How to register TunePat VideoGo All-In-One for Mac?

[1]Launch TunePat VideoGo All-In-One on Mac. Then click the "Key" icon to open the registration window.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat VideoGo All-In-One

What can I do if I get the message "Invalid Code" when trying to register TunePat VideoGo All-In-One for Mac?

[1]Please make sure you have installed the right program - TunePat VideoGo All-In-One. Please note that the license for the Mac version can't be used on the Windows version.

[2]The registration code is case sensitive. You can directly copy and paste the registration email and license to TunePat. Please confirm that there are no spaces before or after the registration info.

[3]If you still get the error message, please contact our support team at [email protected] for further help.

How to open TunePat Apps on macOS 10.15 or Higher?

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 or higher.

What subscription plans does TunePat VideoGo All-In-One offer?

In order to meet people's needs and provide a better service, TunePat offers 2 subscription tiers for VideoGo All-In-One users. Below are the details:

1. There are 2 types of subscription tiers for your choice (1-year/ lifetime). Your subscription tier will determine how long you can use TunePat to download movies and TV shows.

2. Depending on the type of subscription that you choose when you purchase the license, your yearly plan will be auto-renew after 1 year. The subscription fee for the renewal service will be charged to your initial subscription payment method. In some cases, your payment date may change, for example, if your paid membership began on a day not contained in a given month, if your payment method has not successfully settled, or when you change your subscription plan. You will receive a new license to reactivate the program after your payment.

3. When you purchase a yearly plan, the renewal service is turned on by default. If you don't want to do this, you can cancel the renewal service before the renewal date. After canceling, you will not be charged again when your current subscription ends.

4. If you decide to stop your current subscription and want a refund, TunePat commits a money-back guarantee within 5 days for the annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more refund conditions, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of videos does TunePat VideoGo All-In-One support for downloading?

TunePat VideoGo All-In-One supports downloading video from Netflix, Amazon Prime, Disney+, Hulu, HBO Max, Paramount+, Discovery+, YouTube, Facebook, Twitter, XboxClips, CBS, Dailymotion, TikTok, and Vimeo. Any video that are available to play on those websites that TunePat supports can be downloaded with TunePat VideoGo All-In-One. Thus, before downloading, please make sure you can access the content from the corresponding web player.

What video quality can I download with TunePat VideoGo All-In-One?

The best video quality that TunePat VideoGo All-In-One can download is 8k on Youtube. Generally, it supports 1080p except for the videos from Disney, Hulu, and HBOMax, whose quality is up to 720p. Besides, TunePat provides the selections to download videos with different resolutions, you can choose the specific video quality as High, Medium, or Low according to your devices.

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

Which platform does TunePat VideoGo All-In-One for Mac support?

TunePat VideoGo All-In-One is a powerful and comprehensive video downloading tool that can download movies and TV shows from many video streaming sites like Netflix, Amazon Prime Video, Disney+, Hulu, HBO Max, Paramount+, Discovery+, as well as various social media platforms including YouTube, Facebook, Twitter, XboxClips, CBS, Dailymotion, TikTok, and Vimeo. You can freely watch these downloaded videos on your computer.

Solution to "Failed 6100", "6120", or "6121"?

Please log out (via the "Settings" window) and log back into your Netflix/Amazon/Disney+/Hulu/HBO Max/Paramount+/Discovery+ account on TunePat. Then search for the video and click the title name, after which the video description page will be displayed in the pop-up web browser. Please verify that if the video in the pop-up window can be played normally. If it is a paid video, please first purchase it. Some titles may not be available to watch, resulting in TunePat failing to download them.

Solution to "Failed 6123"?

"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your account from the other devices.

Solution to "Failed 6130" or "6200"?

When you download videos from Netflix, Disney+, Hulu, HBO Max, Paramount+, or Discovery+, the errors may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

When you get "Failed 6200" while downloading Amazon videos, please try this solution. Firstly, please check your internet connection. And then click on the video's title on TunePat, the video will be shown in a pop-up web browser. Please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.

If the video cannot be played, please try to switch to a different website (country/region) in the "Settings" window.

  • * For United Stated, select "Amazon US"
  • * For Germany, select "Amazon German"
  • * For Japan, select "Amazon Japan"
  • * For United Kindom, select "Amazon UK"
  • * For France, India, Canada, and others, select "Prime Video"

It may also cause "Failed 6200" if you search for the same titles frequently and download them in batch. In this case, please reduce search frequency and try to search for the content by URLs later.

If you have tried all the above but still get the same error, please send all details of the problem and the latest log files of TunePat to the support team via email.

Solution to "Failed 6301"?

It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the web player.

Solution to "Failed 1608"?

"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Solution to "Failed 1609"?

If you get "Failed 1609" while downloading videos from Amazon Prime Video and HBO Max, please check if your computer supports HDCP. Please click here, click the "V" icon and choose"1.0" or other versions from the drop-down list, then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or likewise, it means that your computer is able to get HD videos from Amazon Prime Video or HBO Max. If you get a message like "Argh! output-restricted", then you can only download videos in medium or low quality.


test hdcp status

In addition, when the computer screen is off, it will affect the download process, causing the error of "Failed 1609", so please do not turn off the computer screen, sleep or hibernate your PC during the download process.

If you've tried above but still fail to download videos, please provide all details of the problem, and send a screenshot of the HDCP status results and the latest log files of TunePat to the support team.

Solution to "Failed 4001", "4002", "4003", "4100", "4101", "4103", or "4106"?

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the “Settings” window.

Solution to "No results found" when searching videos by using links?

Please make sure the video link is copied from the details page, rather than the playback page. Because there will be some random special character added into the link when you play the video on the Netflix/Amazon/Disney+/Hulu/HBO Max/Paramount+/Discovery+ web player, resulting in the program failing to recognize it. If you still cannot find the video by link, please try keywords or name. Here are 2 examples for your reference:

Invalid link: https://www.amazon.com/Amazon-Video/b/?&node=2858778011&ref=nav_signin

Valid link: https://www.amazon.com/gp/video/detail/B09PZGQMD7/ref=atv_hm_hom_3_c_0z7Q22_brws_3_4

Don't find a solution on this page?

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which macOS are you running? e.g. macOS 10.15 Catalina
  • 2. Which platform/website do you want to download videos from?
  • 3. Do you want to download Movies or TV shows? Please send us the screenshots of the "Settings" and "Advanced Download" window.
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat

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