To top

FAQ Center of TunePat VideoGo All-In-One for Windows

FAQ

I have received the license information. How to register TunePat VideoGo All-In-One?

[1]Launch TunePat VideoGo All-In-One on PC, then click the "Key" icon to open the registration window.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat VideoGo All-In-One

What can I do if I get the message "Invalid Code" when trying to register TunePat VideoGo All-In-One?

[1]Please make sure you have installed the right program - TunePat VideoGo All-In-One. Please note that the license for the Windows version can't be used on the Mac version.

[2]The registration code is case-sensitive. You can directly copy and paste the registration email and license to TunePat. Please confirm that there are no spaces before or after the registration info.

[3]If you still get the error message, please contact our support team at [email protected] for further help.

What should I do when the program asks to register every time?

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then please click the Menu button and select "Register", input your registration email and code to the registration box.

What subscription plans does TunePat VideoGo All-In-One offer?

In order to meet people's needs and provide a better service, TunePat offers 2 subscription tiers for TunePat VideoGo All-In-One users. Below are the details:

1. There are 2 types of subscription tiers for your choice (1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows on your computer.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

Which platform does TunePat VideoGo All-In-One support?

TunePat VideoGo All-In-One is a powerful and comprehensive video downloading tool that can download movies and TV shows from many video streaming sites like Netflix, Amazon Prime Video, Disney+, Hulu, HBO Max, Paramount+, Discovery+, as well as various social media platforms including YouTube, Facebook, Twitter, XboxClips, CBS, Dailymotion, TikTok, and Vimeo. You can freely watch these downloaded videos on your computer.

What video quality can I download with TunePat VideoGo All-In-One?

TunePat VideoGo All-In-one can download movies and shows with high resolution. It can download YouTube videos in 8K and download 1080p videos from Netflix, Amazon Prime Video, Paramount+, Discovery+, Vimeo, TikTok and more. The best video quality that TunePat can get from Disney+, Hulu, and HBO Max is 720p.

How to Download HD videos from Netflix?

Please check your Netflix streaming plan. The Basic plan allows users to stream Netflix videos in standard definition (SD). The Standard Plan and Premium plan let you stream Netflix videos in high definition (HD). If you have a Basic plan, you should upgrade your account to download Netflix in HD quality.

Notice: No matter which plan you have, Netflix offers Marvel/Disney movies in 480P, so TunePat doesn’t support downloading Marvel/Disney movies in 1080P.

If you have done the above settings, but the downloaded video's quality is still poor, please play the video in Chrome, and press the key combination “Ctrl + Alt + Shift + D”. There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.


check video quality

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

How to speed up the download process?

TunePat supports hardware acceleration with Intel/NVIDIA/AMD graphics cards, which will enable you to run the program more smoothly and speed up the download process. To get the best performance, please make sure you have the latest graphics driver installed on your computer. Here is how to check and upgrade the graphics cards:

1. Right-click the Windows Start menu and choose "Device Manager", find "Display adapters", right-click your graphics card and select "Update driver" in the drop-down list.

2. Sometimes driver upgrades might end in failure. No worries, you can also install the latest graphics driver from your graphics card manufacturer's website: Intel / NVIDIA / AMD (choose the exact one according to your computer). After upgrading your graphics driver, please reboot your computer to activate it.

Solution to "Failed 6100", "6120", or "6121"?

Please log out (in the "Settings" window) and log back into your Netflix/Amazon/Disney+/Hulu/HBO Max/Paramount+/Discovery+ account on TunePat . And then search for the video on TunePat and click the title name, followed that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video firstly. Some titles may not be available to watch, resulting in that they are failed to be downloaded by TunePat.

Solution to "Failed 6123"?

"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your account from the other devices.

Solution to "Failed 6130" or "6200"?

When you download videos from Netflix, Disney+, Hulu, HBO Max, Paramount+, or Discovery+, the errors may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

When you get "Failed 6200" while downloading Amazon videos, please try this solution. Firstly, please check your internet connection. And then click on the video's title on TunePat, the video will be shown in a pop-up web browser. Please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.

If the video cannot be played, please try to switch to a different website (country/region) in the "Settings" window.

  • * For United Stated, select "Amazon US"
  • * For Germany, select "Amazon German"
  • * For Japan, select "Amazon Japan"
  • * For United Kindom, select "Amazon UK"
  • * For France, India, Canada, and others, select "Prime Video"

It may also cause "Failed 6200" if you search for the same titles frequently and download them in batch. In this case, please reduce search frequency and try to search for the content by URLs later.

If you have tried all the above but still get the same error, please send all details of the problem and the latest log files of TunePat to the support team via email.

Solution to "Failed 6301"?

It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the Amazon Prime Video web player.

Solution to "Failed 1608"?

"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Solution to "Failed 1609"?

If you get "Failed 1609" while downloading videos from Amazon Prime Video and HBO Max, please check if your computer supports HDCP. Please click here, click the "V" icon and choose"1.0" or other versions from the drop-down list, then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or likewise, it means that your computer is able to get HD videos from Amazon Prime Video or HBO Max. If you get a message like "Argh! output-restricted", then you can only download videos in medium or low quality.


test hdcp status

In addition, when the computer screen is off, it will affect the download process, causing the error of "Failed 1609", so please do not turn off the computer screen, sleep or hibernate your PC during the download process.

If you've tried above but still fail to download videos, please provide all details of the problem, and send a screenshot of the HDCP status results and the latest log files of TunePat to the support team.

Solution to "Failed 4001", "4002", "4003", "4100", "4101", "4103", or "4106"?

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the “Settings” window.

Solution to "No results found" when searching videos by using links?

Please make sure the video link is copied from the details page, rather than the playback page. Because there will be some random special character added into the link when you play the video on the Netflix/Amazon/Disney+/Hulu/HBO Max/Paramount+/Discovery+ web player, resulting in the program failing to recognize it. If you still cannot find the video by using its link, please try keywords or name. Below are samples for your reference:

Invalid link: https://www.amazon.com/Amazon-Video/b/?&node=2858778011&ref=nav_signin

Valid link: https://www.amazon.com/gp/video/detail/B09PZGQMD7/ref=atv_hm_hom_3_c_0z7Q22_brws_3_4

Note: In addition, please do not log into Disney+ with a Kid's profile. If it's an adult profile, please set the content rating to TV-MA. Navigate to your profile and click "Edit Profile", then select the profile you want to edit. Under "Parental Controls", select "Content Rating", and you will be asked to enter your password. After that, hit "Continue" and choose the content rating as TV-MA.


Change Disney+ cotent rating

Don't find a solution on this page?

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS are you running? Windows 7/8/10/11? 32 bits or 64 bits?
  • 2. Which platform/website do you want to download videos from?
  • 3. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 4. Please tell us your output settings that you choose in the "Settings" and "Advanced Download" window.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, clicking Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat

Follow US